Bodily Fluid Cleanup
Homes, care environments and businesses receive bodily fluid cleanup and disinfection.
See bodily fluid cleanupGet human feces removed from a home, rental, workplace or public restroom in United Neighbors Together. The affected area is cleaned, disinfected and treated for odor before normal use resumes.
Human feces cleanup is a controlled process for taking away fecal matter and safely disposing of it, followed by cleaning, disinfection and odor treatment throughout the affected space.
You may need this cleaning service after an illness, an accident, an overflowing toilet, a sanitation problem, a hoarding condition or repeated contamination in a shared space. Cleanup can take place in a home, apartment, hotel, care setting, store, office, school or public restroom. Urine and feces cleanup can also be completed together when both are present.
Cleanup involves more than collecting visible fecal matter. Technicians protect adjacent areas by establishing a work zone. They remove anything contaminated that cannot be disinfected, clean all hard surfaces and leave an EPA-registered disinfectant in place throughout the contact time required by its label. Source removal comes first, followed by air quality and odor work instead of fragrance alone.

You receive an explanation of items to clean or possibly remove, plus anything that may change the job, prior to the start. Your questions are welcome for the entire process.
Property owners, managers and insurance companies may request an organized file containing photos, waste records and work details.
When possible, you take part as personal items are assessed. Workers do not classify belongings as waste based solely on proximity to the affected area.
You can reach someone during the day or at night, and workers may arrive in unmarked vehicles. Your situation is discussed calmly without judgment.
Professional cleanup services are appropriate when the amount, location or condition makes ordinary household cleaning unsafe or impractical. Common situations include:
A mixture of contaminants may penetrate upholstery, grout, wood and carpeting. The contamination source must be removed before treating odors and stains.
Property owners and managers may find waste after a move-out, eviction or welfare check. Careful cleaning is needed before the unit is inspected, repaired or occupied by another tenant.
Employers may need a prompt, documented cleaning process after an incident in a restroom, vehicle, office or other shared area.
When waste affects an office, store, restroom, hallway or stairwell, the work zone must be controlled and kept clear of visitors and employees.
Stopping contamination from traveling and avoiding contact are your immediate priorities. Take the steps below while making arrangements for an appropriate cleanup service:
Call (888) 440-9227No separate range for human feces cleanup appears in published pricing guides. The nearest bodily-fluid range, covering small blood or fluid cleanup, starts at $500 and ends at $2,500 overall. The wider blood-cleanup span has $300 at the low end and $4,000 at the high end. These related references are not a set quote for feces cleanup. The amount of waste, affected surface, disposal needs and odor treatment determine your cost.
The figures shown are national ranges from published cost guides and are not based on an on-site visit. An on-site assessment determines your property's price, which is explained to you before the cleanup starts.
Ask about cost: (888) 440-9227Your policy's terms, exclusions and limits, along with what caused the contamination and which property was damaged, determine whether coverage applies.
The business typically coordinates cleaning for the property it occupies. Ask the insurance company what records it needs and keep the affected area closed until the work is finished.
Ask the insurance company if the cause is covered, then find out whether cleaning, restoration and damaged-material removal are separate claim parts. Insurance may distinguish a sudden occurrence from repeated lack of maintenance.
Who is responsible may vary based on local rules, the lease and what caused the damage. If circumstances allow, property owners need to document the site and talk to the insurer prior to disposing of damaged building components.
Your claim may be supported by photographs, detailed work scope and disposal documentation. Confirm your right to choose the cleaning service, along with any separate authorization needed for restoration services.
To keep waste from being carried into clean spaces, the remediation work proceeds in a controlled order from contaminated areas. You are informed about the scope of every step before cleaning starts.
Trained technicians assess affected areas, surface types and access restrictions, along with extra dangers including blood, urine, needles or an active sewage backup.
While the affected space is restricted, cleanup technicians put on protective gear appropriate to the hazard. Designated clean routes for entering and leaving help protect adjacent spaces.
Visible waste is lifted carefully instead of swept or sprayed. Disposable material is placed directly into sturdy, sealed containers or bags.
With your permission, workers may remove carpeting, padding, raw wood, drywall or furnishings that cannot be completely cleaned, keeping them apart from unaffected belongings.
Hard surfaces are cleaned of residue and soil before disinfection. Disinfectants must touch the underlying surface for their specified contact time to work.
An EPA-registered disinfectant suited to the surface is applied according to its label. When contact could have carried contamination, cleaning also covers nearby surfaces and frequently touched points.
The source is removed before odor treatment begins. When odor or airborne material reaches surrounding spaces, air scrubbers and specific treatments may be appropriate.
The work area is checked for residue, missed surfaces and odor. Workers follow local waste requirements for filled bags, and repair work can follow the cleaning.
Phone any hour. A specialist in human feces cleanup takes your call, explains each step and agrees on a start time with you.
Human feces may contain parasites, bacteria and viruses capable of causing disease. For that reason, the greatest cleanup health concerns are accidental spread and direct contact.
Yes, you should consider fecal material a biohazard since illness-causing organisms may be present. A dry appearance does not remove the danger, and direct contact without gloves is unsafe.
Liquid and residue can penetrate beneath the surface of upholstery, drywall, unfinished wood, padding and carpet. Cleaning just the surface may leave contaminated materials and smells in place.
Needles, broken glass or sharp objects may be hidden in waste. When a bag or pile hides its contents, never push it down or reach inside with your hands.
Can you clean it yourself? A recent small spill confined to a sealed, non-porous surface might be manageable if you use disposable gloves, pick up the material cautiously and leave an EPA-registered disinfectant in place for the label's full contact time. Call for professional cleanup when waste is widespread, dried, mixed with blood or sharps, or soaked into carpet, wood, drywall, furniture or other porous material.
Items are generally retained when every affected part is accessible and can be completely disinfected. If waste has soaked into porous material, removal may be necessary because contamination might remain under the surface you can see.

A small, contained hard-surface cleanup may take several hours. Multiple rooms, porous materials, hidden contamination or odor work can require one or more workdays, and repairs take additional time.
| Scene | Typical time on site |
|---|---|
| Small, recent hard-surface area | Often completed in several hours |
| One room with porous materials | May require a full workday |
| Several rooms or accumulated waste | May require multiple workdays |
Odor treatment begins with locating all sources and removing them. Fecal matter might remain inside damaged building materials, under furniture, below carpet, around baseboards or within grout. Covering the smell with fragrance is temporary and leaves the underlying contamination uncleaned.
Following source removal and disinfection, the room can be improved through controlled drying and ventilation, while air scrubbers capture airborne particles. Continued odor may indicate moisture, concealed residue, an active plumbing problem or urine. The space should not advance to repair or normal use until those sources receive attention.
The full human feces cleanup guide covers what is cleaned or removed, odor and air quality work, and the rules that apply in New York and Monroe County.
Read the full human feces cleanup guide
Local housing, population and access details can shape containment, access and cleanup planning.
If direct exposure occurs, the closest listed emergency option is Rochester General Hospital, about 3.2 miles away, not the cleanup site.
Nearby communities include Dutchtown, Otis, and Lincoln Park, useful geographic references when explaining a property location to a cleanup crew.
Properties within this Rochester neighborhood may share alleys, entries, or parking, so equipment movement should be planned around nearby residents.
You can ask about cleanup in nearby communities and ZIP codes during the call.
Homes, care environments and businesses receive bodily fluid cleanup and disinfection.
See bodily fluid cleanup
Urine cleanup and odor removal address furniture, floors and subfloors.
See urine cleanup
Vomit cleanup and disinfection to stop norovirus and other germs from spreading.
See vomit cleanup
Any property receives disinfection after removal of infectious materials, including bodily fluids and blood.
See biohazard cleanup
Rooms, surfaces and air receive complete decontamination following infectious or hazardous exposure.
See biohazard decontamination
Hoarding cleanup with respectful sorting, removal and deep cleaning.
See hoarding cleanup
Homes made unsafe for living by squalor and filth receive cleanup.
See filth and squalor cleanup
Raw sewage cleanup treats Category 3 black water and includes both drying and disinfection.
See raw sewage cleanupYes. Touching contaminated objects, transferring waste to your mouth with a hand, or receiving a splash in either the mouth or eyes can cause sickness. Wearing gloves limits skin contact, although errors can still happen. Use soap and water on exposed skin and avoid face contact, then consult a medical professional if the exposure was significant or you become ill.
Coverage is possible, depending on what happened and the terms of your policy. A covered incident that happens suddenly is not necessarily treated like recurring waste, neglect or a maintenance issue. Before throwing away significant items, describe the event to your insurer, ask how biohazard remediation and damaged materials are addressed, and verify required documents, exclusions, limits and the deductible.
Cost responsibility can change based on the property, event and applicable coverage. An owner can either make a direct payment or submit a claim. A landlord, tenant, employer or property manager may be responsible in other settings. Read your policy or lease, record the property's condition and confirm which cleanup and repair documents the insurance company needs.
Affirmative. Human feces can contain bacteria, viruses and parasites that cause illness, so you should avoid direct contact and prevent tracking into nearby rooms. The level of risk varies with the person, the waste and how long it has been present. Get professional biohazard cleanup when contamination has spread, dried out or penetrated materials.
After visible residue is gone, follow label instructions for an EPA-registered disinfectant made for that surface. The surface needs to stay visibly wet for all of the labeled contact time. Keep bleach and ammonia separate from each other and from other products. More chemicals will not solve contamination inside porous material that cannot be accessed and fully disinfected, so it may need to come out.
Consider professional cleanup if feces are widespread, dry or recurring, contain blood or sharp objects, or have affected carpeting, lumber, wallboard, furnishings or ventilation ducts. Commercial properties and hoarded homes may benefit from help when numerous spaces or occupants are involved. A small fresh spot on a sealed surface may be manageable.
You can request respectful, discreet human feces cleanup 24 hours a day, and crews use unmarked vehicles.